1. How long will it take to process my order?
Once an order is placed, it may take up to 3-5 business days to be processed. After an order is processed, you will receive an email notification.
2. How long before I receive my order?
Shipping times vary depending on your location and the chosen shipping method. Please refer to our shipping policy for estimated delivery times.
3. I accidentally entered the wrong shipping address. What now?
If your order has not been shipped, we can assist you in correcting the shipping address. Please contact us immediately at contact@flamesdesigns.com with your order number and the correct address. However, if the order has already shipped, we are not responsible for missing orders sent to incorrect or undeliverable addresses provided by the customer.
4. Do you accept returns?
Since our items are made to order and primarily consist of personalized and customized handmade products, we do not offer returns, refunds, or exchanges for change of mind. However, your satisfaction is important to us. If you have any questions or concerns about your specific item, please contact us at contact@flamesdesigns.com.
5. How does a decorative candle burn?
Flame candles are meticulously designed with decorative appeal in mind. If you choose to light them, please be aware that the burn time may vary due to the unique shapes and sizes of our designs. The flame’s interaction with the distinctive contours of our sculptural candles can lead to a more hollow burn compared to traditional jar candles. Unlike jar candles, sculptural candles are not encased, and depending on the design, some may drip, creating an enchanting wax drip effect. Place candles on a heatproof, level surface to catch the wax. Most pillar candles will burn while remaining intact but will eventually drip. Sculptural candles should not be burned down to the bottom; leave a 5mm-10mm outer shell.
6. Do you accept wholesale & bulk orders?
We gladly accept wholesale and bulk orders! Whether you’re looking to stock our candles in your store or require a large order for a special event such as weddings, baby showers, party favors, or corporate gifts, please contact us at contact@flamesdesigns.com Our team will get back to you with a bulk discount price.